What is the first step in managing a client demonstrating aggressive behavior?

Standing calmly is a crucial first step in managing a client demonstrating aggressive behavior. By maintaining a calm demeanor, you help to create a non-threatening environment that can de-escalate the situation. This approach demonstrates to the client that you are not a threat and can help to reduce their anxiety or fear, which may be contributing to their aggression.

In this context, showing calmness does not signify weakness but rather reflects control over the situation. It can foster a sense of safety and stability for both you and the client, promoting communication and collaboration when addressing the underlying issues of their aggressive behavior.

Other approaches, such as retreating to a safe space, might seem prudent but can unintentionally escalate the situation by suggesting fear or withdrawal. Calling security is generally reserved for situations where immediate physical safety is in jeopardy but is not the first step for managing typical aggressive behaviors. Yelling at the client would likely increase their aggression instead of helping to de-escalate it.