What should a personal support worker do if unsure about the order of tasks?

In situations where a personal support worker (PSW) is unsure about the order of tasks, consulting with colleagues or referring to the care plan for guidance is the most appropriate action. This approach ensures that the PSW adheres to the established protocols required for patient care, which are often laid out in the care plan. The care plan provides critical information tailored to the individual needs of the client, including priority tasks and the correct order to perform them for optimal care.

Engaging with colleagues can offer valuable insights or clarify any uncertainties regarding the specific needs or preferences of the client, fostering teamwork and communication in the care environment. This collaborative approach also enhances safety and promotes quality care, reducing the risk of errors that could arise from executing tasks in a random or incorrect sequence.

Utilizing the care plan and seeking input from peers ensures that the PSW remains compliant with best practices and maintains the standard of care expected in their role.