What should personal support workers do if they observe unexpected changes in a client's condition?

It is essential for personal support workers to immediately report any unexpected changes in a client's condition to their supervisor because this ensures that the client receives timely medical attention if necessary. Changes in a client's health can indicate underlying issues that require further assessment and intervention by healthcare professionals. Prompt reporting allows the team to monitor the situation closely, evaluate risks, and implement appropriate care strategies.

By reporting these changes right away, personal support workers are advocating for the health and safety of their clients, which is a core responsibility of their role. This timely communication can be crucial in preventing potential complications and improving outcomes for clients. Documenting changes at the end of the shift or discussing them solely with the client may delay necessary actions, while ignoring them can put the client's health at risk.