What should you do if a client is not responding to a call for help?

The correct response in this scenario is to consider it neglect and report the situation. When a client does not respond to a call for help, it is essential to take that seriously, as it may indicate that the individual is in distress or experiencing an emergency situation.

Personal Support Workers have a responsibility to ensure the safety and well-being of their clients. Failing to act in this situation could lead to serious consequences for the client, such as worsening health conditions or injury. Reporting the lack of response allows for appropriate intervention and evaluation of the client's status, ensuring they receive the care they need without delay.

In comparison, assuming that the client is fine and moving on could put them at risk, as you would be disregarding a potentially serious situation. Waiting longer before taking action delays necessary help and could lead to adverse outcomes. Similarly, addressing the matter only if another staff member raises the concern may leave the client vulnerable, as you have the responsibility to advocate for their needs proactively.