What should you do if a client requests to see their records?

When a client requests to see their records, it is essential to consult your supervisor before responding. This ensures that you follow proper protocols and procedures that govern the handling of personal and medical information. Personal Support Workers must adhere to privacy and confidentiality regulations, which may vary depending on the organization and jurisdiction. Consulting a supervisor provides an opportunity to clarify any specific organizational policies and to ensure that the client's rights are respected while also balancing the legal and ethical responsibilities involved in sharing sensitive information.

This approach also protects both the client and the worker, letting the supervisor assist in communicating and ensuring that the client understands their rights without compromising any regulations regarding confidentiality or data protection. This is especially important as some records may contain sensitive information that requires careful handling before being disclosed to the client.