When should a support worker contact their supervisor?

A support worker should contact their supervisor in emergencies and when there are changes in a client's condition because timely communication is essential for ensuring client safety and effective care. In critical situations, such as a medical emergency or a sudden change in a client's physical or mental state, quick reporting allows the supervisor to take appropriate action, make necessary decisions about client care, and coordinate responses with other healthcare professionals. This ensures that the client receives prompt assistance and reduces the risk of complications.

Scheduled meetings or routine check-ins do not encompass urgent situations that require immediate or urgent communication. While considering every display of need from a client might seem thorough, it could lead to overwhelming the supervisor with issues that are not urgent or critical. Thus, the focus should be on significant changes in the client's condition or emergencies that directly impact their safety and wellbeing.