Why is it important to keep agency phone numbers accessible?

Keeping agency phone numbers accessible is crucial for ensuring quick communication in case of emergencies or reporting needs. Personal Support Workers (PSWs) often work in various situations where immediate assistance or guidance may be needed, whether it's related to a client's health, safety, or wellbeing. Having these numbers readily available allows PSWs to swiftly contact the appropriate personnel, such as supervisors or emergency services, ensuring that issues can be addressed promptly and efficiently. This is essential for maintaining the safety and quality of care provided to clients, as well as for effective communication within the healthcare team. Accessibility to these numbers also supports adherence to protocols and enhances overall responsiveness during critical situations.